Mercury auto insurance has been around for nearly 60 years. They’re available in 11 states, but they aren’t as well-known compared to other major auto insurance providers.
Here are some key highlights that might interest you about Mercury.
- In the 2020 J.D. Power auto insurance satisfaction survey for California, Mercury ranked 14th out of 16th.
- Mercury operates in 11 states, including California, Florida, and Texas.
- Lots of discounts are available, including auto-pay, good driver, and multi-car.
Mercury auto insurance coverage options
Mercury offers a few different types of coverage, including:
- Liability protection
- Collision protection
- Comprehensive coverage
- Medical payments coverage
- Personal injury protection (PIP)
- Uninsured or underinsured motorists
- Rental car
- Roadside assistance
- Ride-hailing
Mercury auto insurance coverage options depend on where you live and what’s required in your state.
Mercury car insurance discounts
The auto insurance company rewards good drivers with discounts, including:
- Anti-theft feature: This gives you a discount if you install an anti-theft device in your vehicle.
- Auto-pay: Sign up for auto-pay, where you link a bank account to make timely payments every month.
- E-signature: Add your e-signature to quickly sign documents and speed up any claims process.
- Good driver: If you or any driver on your policy hasn’t had an accident in a set amount of time determined by Mercury, you’ll get rewarded with a discount.
- Good student: Mercury determines what qualifies as a “good student” driver, but if you are one, you’ll get a deal on your policy.
- Multi-car: If you have more than one car on your policy, you may qualify for this discount.
- Multi-policy: Bundling your auto insurance with other policies, like home or renters insurance, qualifies you for this deal.
- Pay in full: If you opt into paying your policy term in full, you’ll get a discount compared to paying it every month.
Not all drivers qualify for every discount, but depending on your policy, you may qualify for many different discounts Mercury offers.
Where is Mercury car insurance available?
Mercury is available in 11 states, including:
- Arizona
- California
- Florida
- Georgia
- Illinois
- Nevada
- New Jersey
- New York
- Oklahoma
- Texas
- Virginia
Mercury financial stability ratings
When it comes to performance, there are a few different measures. Here’s how Mercury stacks up based on the most up-to-date ratings by industry leaders.
| Company | Rating |
|---|---|
| A.M Best | A+ |
| Standard and Poor’s (S&P) | A+ |
| Moody’s | A2 |
While these are the current ratings, it’s a good idea to note that they can change every year. For instance, S&P has previously rated Mercury at AA- before lowering them to A+ and then simply an A.
Even though A is still a strong rating, the continual decline is an important indicator for company health and stability. Keep this in mind as you evaluate Mercury and other auto insurance providers.
Mercury customer reviews and complaints
How a company deals with customers is an indicator of how you’ll interact with them in the future.
The Better Business Bureau ranks Mercury at an A- with a 1.26/5-star customer rating. They’ve had 128 complaints closed in the last 3 years.
Most complaints have to do with problems with a Mercury product or service. This BBB rating impacts other ratings as well. For instance, J.D. Power ranks Mercury 14th out of 16th in the 2020 Auto Insurance Satisfaction Survey for California. Mercury got 787 out of a possible 1,000 point scale. Mercury ranks below the regional average score of 821.
Mercury car insurance claims
J.D. Power offers a wide variety of surveys among customers. Along with customer satisfaction, there’s also the 2020 Auto Claims Satisfaction Study. This measures customer satisfaction when submitting an auto claim.
Based on a 1,000 point scale, Mercury came in at 849. They came in 22nd out of 24 companies evaluated. The industry average score is 872.
You can submit a claim to Mercury at any time, 24/7 by calling the claims department. While this makes it easy for customers to submit claims over the phone, that’s the only way to file one. Mercury doesn’t offer any type of electronic claim submission.
Mercury website and apps
If you’re looking to find out how to sign up for Mercury, you can get the necessary information on Mercury’s website. There you’ll find if it’s available in your state, a checklist before submitting a claim, and all the discounts you might be eligible for.
You can also get an instant quote or find an agent near you to help you buy Mercury auto insurance. Keep in mind while you can get a quote online, you’ll need to contact an agent to go through with buying insurance.
Once you’re a customer, you can log in to make a payment, download your insurance IDs, view your policy or make adjustments. You can also set up payment through the Mercury app, available for Apple and Android phones.
Who is Mercury car insurance a good option for?
If you’re shopping around for car insurance, Mercury might be good for you if:
- You live in one of the 11 states where you can get it.
- Your household qualifies for multiple discounts.
- You don’t mind only submitting claims over the phone.
The verdict: Is Mercury worth it?
Mercury auto insurance isn’t for everyone. For one thing, you may not live in a state where it’s offered. If you don’t, you may need to look into other options to find one you’re eligible for.
But if you do and you’re comparing auto insurance rates and coverage, Mercury might work out for you. Depending on where you live and your coverage, you may get a better deal with Mercury auto insurance than competitors.
Before you decide to go with Mercury, make sure you’re comparing the same level of coverage and potential discounts. This way, you can make the most informed decision for your needs.
— Dori Zinn contributed to this story.
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