Progressive has become a household name because of its memorable ad campaigns and characters (Flo and Jamie, anyone?). But brand familiarity doesn’t guarantee that an insurer will fit you best. Progressive is available across the U.S. and Washington, D.C.
To help you make that decision, CarInsurance.com’s Progressive Auto Insurance review surveyed current policyholders to determine how the company performed on key customer satisfaction criteria.
CarInsurance.com commissioned online market research firm Slice MR to survey over 1,750 insurance customers of the nation’s largest auto insurers and ask them about their experience with their carrier.
- Progressive customers most appreciate the ease of accessing policy documents, digital tools and bundling discounts.
- Based on a recent analysis of car insurance companies, Progressive scored 4.22 out of 5 stars.
- Progressive ranked No. 1 for service satisfaction in J.D. Power’s 2024 U.S. Insurance Digital Experience Study.
- But Progressive ranked second to last for customer satisfaction in J.D. Power’s 2024 U.S. Auto Claims Satisfaction Study.
Progressive car insurance review
Progressive, a major insurer that covers drivers throughout the United States, ranked No. 5 among national carriers in our Best Car Insurance Companies for 2025 with a score of 4.22 stars out of 5.
The overall scores were compiled using rate data, NAIC scores, AM Best data, internal survey scores and J.D. Power data. The results are in the table below.
| Metric | Score |
|---|---|
| Customer satisfaction (out of 5) | 4.29 |
| NAIC (out of 1) | 0.707 |
| Average premium (out of 5) | 2.99 |
| Overall score (out of 5) | 4.22 |
| A.M. Best rating | A+ |
How Progressive stacks up against the competition
Based on a recent analysis of car insurance companies, Progressive scored 4.22 out of 5. That ranks it fifth out of the eight companies considered in the survey, with Travelers at No. 1. Nationwide was in second place, Geico in third, and State Farm in fourth.
The table below highlights the scores earned by each company included in the study.
| 2025 Rank | Company | Overall Score |
|---|---|---|
| 1 | Travelers | 4.64 |
| 2 | Erie | 4.62 |
| 3 | Auto-Owners | 4.60 |
| 4 | Nationwide | 4.54 |
| 5 | Geico | 4.50 |
| 6 | State Farm | 4.35 |
| 7 | American Family | 4.26 |
| 8 | Progressive | 4.22 |
| 9 | Amica | 4.16 |
| 10 | Farmers | 3.81 |
| 11 | Allstate | 3.75 |
How Progressive scored in various categories
Progressive’s top categories in the consumer survey were ease of accessing policy documents and services, digital experience for website/app and auto/home bundling. Take a look at Progressive’s scores in various categories below.
- Customer satisfaction: 87%
- Ease of accessing policy documents and services: 91%
- Satisfaction with policy offerings: 85%
- Recommended to friends and family: 89%
- Trustworthiness: 91%
- Renewal rate: 93%
- Claims handling satisfaction: 81%
- Digital experience for website/app: 89%
- Discounts: 63%
- Fair rate increases over time: 75%
- Best for young drivers: 65%
- Best for senior drivers: 77%
- Best for drivers with tickets: 77%
Real-world experience from RedditReddit user Confident-Bet5330 posted the following about Progressive on Reddit.
“Progressive started recalibrating their program years ago and have landed in a sweet spot most other carriers aren’t at in the current market. The reason their rates are less is because they’ve shored up their business in areas where others have not and now can confidently grow while others are having to take rate and make adjustments. If you are getting favorable pricing with Progressive while getting better or the same coverage, bully for you! You earned it.”
How much Progressive costs
Progressive wasn’t the cheapest company in CarInsurance.com’s rate analysis for full coverage or state minimum liability requirements.
Also, in some cases, you may pay a comparatively low base rate for coverage but then see a significant increase should you file a claim. In contrast, companies charging a higher annual rate may not hike your cost by that much if you get a ticket or have an accident.
While no one should choose a car insurance company based solely on price, smart shoppers know what to expect to pay and how it compares to the competition.
| Company | Monthly premium |
|---|---|
| Allstate | $209 |
| American Family | $142 |
| Amica | $185 |
| Auto-Owners | $129 |
| Erie | $123 |
| Farmers | $199 |
| Geico | $147 |
| Nationwide | $129 |
| Progressive | $166 |
| State Farm | $165 |
| Travelers | $134 |
| USAA* | $115 |
*USAA is only available to military community members and their families.
Progressive car insurance discounts
- Multi-policy
- Continuous insurance
- Teen driver discount
- Accident forgiveness
- Snapshot safe driver discount
- Good student
- Distant student
- Homeowner discount
- Multi-car discount
- Online quote
- Sign online
- Paperless
- Pay in full
- Automatic payment
Resources & Methodology
Methodology
In the fall of 2024, We surveyed more than 1,750 insurance consumers (1,199 people with auto insurance). Online market research company Slice MR conducted the survey.
Respondents were asked to name their auto insurer and then grade it in the following categories:
- Customer satisfaction
- Ease of service
- Policy offerings
- Claims satisfaction
- Digital experience (website/app)
- Discounts offered
- Fair rate increases over time
- Insurance for young drivers/teenagers
- Insurance for college students
- Insurance for senior drivers
- Insurance for drivers with tickets or accidents
- Auto and home bundling
The percentage of respondents who said they were satisfied or very satisfied with their insurer is presented in the results.
We then asked respondents to provide a yes or no response to indicate their agreement with the following statements:
- I plan to renew with my current auto insurance company
- I would recommend my auto insurance company to others
- I trust my auto insurance company
The percentage of respondents who said yes is presented in the results.The editors compiled the survey results and then selected – based on the number of survey responses – the top companies for further evaluation.
They then collected AM Best data, which measure financial strength, and National Association of Insurance Commissioners’ complaint data, which ranks a company by the number of customer complaints it receives. Our team identified the NAIC codes of each underwriting company for each carrier and calculated a weighted average complaint index, weighted by the annual written premium. The associated NAIC complaint index score was used in the calculations.
They also collected insurance rate data from Quadrant Information Services.
With the help of Prof. David Marlett, Ph.D., Managing Director of the Brantley Risk and Insurance Center at Appalachian State University, the editors created a rating system to determine which insurance companies were best in each sector. For auto insurers, we took the following and gave each a weight.
- Survey: 40% of the total score (10% customer satisfaction, 10% recommended, 10% renewal rate and 10% claims handling)
- AM Best: 25% of total score
- Annual premium: 20% of total score
- NAIC: 15% of total score
Each insurer was awarded between half a star and 5 stars. No company in the ranking received less than half a star in any category, and 5 stars was the most any insurer could receive.
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